Policies

Shipping & Delivery

Free shipping

Complimentary express shipping on all orders over $500. Below that, a flat rate is calculated at checkout based on destination — see the table below.

Flat rates by destination

Applied at checkout for orders under $500. All prices in USD.

Zone	Standard	Express	Free over
Domestic (UAE) UAE	$0 1–3 business days	$10 1–2 business days	$75
GCC Saudi Arabia, Qatar, Kuwait +2 more	$8 2–5 business days	$20 1–3 business days	$150
MENA Jordan, Lebanon, Egypt +8 more	$15 5–10 business days	$30 3–6 business days	$200
UK & Europe United Kingdom, Ireland, Germany +36 more	$15 7–14 business days	$35 3–5 business days	$150
Asia-Pacific Japan, Singapore, Hong Kong +11 more	$15 10–14 business days	$35 3–5 business days	$150
North America United States, Canada, Mexico	$18 5–10 business days	$40 3–5 business days	$150
Rest of World Everywhere else	$25 10–21 business days	$55 5–7 business days	$200

Domestic (UAE)

UAE

Standard: $0
1–3 business days
Express: $10
1–2 business days
Free shipping over: $75

GCC

Saudi Arabia, Qatar, Kuwait +2 more

Standard: $8
2–5 business days
Express: $20
1–3 business days
Free shipping over: $150

MENA

Jordan, Lebanon, Egypt +8 more

Standard: $15
5–10 business days
Express: $30
3–6 business days
Free shipping over: $200

UK & Europe

United Kingdom, Ireland, Germany +36 more

Standard: $15
7–14 business days
Express: $35
3–5 business days
Free shipping over: $150

Asia-Pacific

Japan, Singapore, Hong Kong +11 more

Standard: $15
10–14 business days
Express: $35
3–5 business days
Free shipping over: $150

North America

United States, Canada, Mexico

Standard: $18
5–10 business days
Express: $40
3–5 business days
Free shipping over: $150

Rest of World

Everywhere else

Standard: $25
10–21 business days
Express: $55
5–7 business days
Free shipping over: $200

Delivery times

UAE: 1–3 business days. GCC: 2–5 business days. MENA & Europe: 5–10 business days. North America: 5–10 business days. Asia-Pacific: 7–12 business days. Rest of world: 10–21 business days. Express options available at checkout.

Duties & taxes

Duties are prepaid for most destinations — what you see is what you pay. For destinations where prepayment isn't possible, the carrier may collect local taxes on delivery; we'll flag this clearly at checkout.

Tracking

A tracking number is emailed within 24 hours of dispatch. You can also track every order from your account.

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